Fairburn Utilities Billing System
Dear Fairburn Utility Customers:
The City of Fairburn is excited to announce that our billing system migration is finally here. Currently, we're in the process of transferring and verifying all account details from our old billing system to the new system. As a result, there was a delay in receiving your January 2021 utility bill. Please be advised that you will not be penalized during this period. Our focus is to ensure that we convert over as much accurate information as possible. In addition, the city will be replacing its current online payment portal as well. Therefore, we're requesting for all payments to be submitted via postal mail, at City Hall's drive-thru window, or place in the deposit box (no cash!) located at City Hall. If you would like to manage your account online, you must re-enroll on the new payment portal. There will be more information provided on this soon.
Please continue to check our website and social media platforms for forthcoming announcements about the system migration and new payment portal. We apologize for any inconveniences that this may cause. The city values your business and looks forward to improving the level of service provided to our customers.
If you have any questions or need additional information, please call the Fairburn Utilities Department at (770) 969-3481.